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Troubleshooting Delayed Internal Transfers in Perfect Money
Dear Valued Customer,
We understand that you may have encountered an issue where we have not received the amount you transferred from your Perfect Money account to our Perfect Money account. We apologize for any inconvenience this may have caused. In such cases, it is important to provide you with a clear explanation and guide you on the next steps to resolve the issue.
When a transfer is made from your Perfect Money account to ours, it usually goes through smoothly and reflects in our account balance almost instantly. However, in certain cases, transfers may be flagged as suspicious by Perfect Money's intelligent antifraud monitoring system. As a result, these transfers are subjected to manual processing, which can take longer than the usual automated transfer process.
If your transfer is delayed for a few hours, please do not worry. Rest assured that our team is actively monitoring the situation. Once your payment is verified and confirmed as legitimate by Perfect Money, the funds will be credited to our Perfect Money account.
To understand the specific reasons behind the delay and get a comprehensive understanding of the process, we recommend referring to Perfect Money's Frequently Asked Questions (FAQ) section. Please visit the following link:
Within the FAQ page, you will find a question that addresses this particular issue:
Why does the recipient not see my internal transfer in his/her account?
It is possible that your transfer was regarded as suspicious by our intelligent antifraud monitoring system and was forwarded for manual processing. This process is a bit longer than the automatic transfer. If your transfer is delayed for a few hours, please do not worry. After your payment is verified and confirmed as legal, the money will be credited to the payee`s account.
The provided answer will shed light on the situation and provide you with further information. We highly encourage you to read the entire content on that page to ensure you are well-informed.
In the meantime, we kindly request that you reach out to Perfect Money's support directly regarding the payment you made that has not been credited to our account. You can contact Perfect Money using the following link:
When communicating with Perfect Money, please inform them that the payment was initiated from your account, and the funds have been deducted, but the amount has not been credited to CyberBTC.com account. We assure you that there is no cause for concern, and we appreciate your patience as we work towards resolving this matter.
We understand the importance of timely resolution and want to assure you that we are committed to providing you with a satisfactory outcome. If you have any further questions or require additional assistance, please do not hesitate to contact our support team. We are here to help.
Thank you for your understanding and cooperation.