Terms of Service

• CyberBTC.com renders the services of an exchange of electronic payment systems units (“digital currencies”, “e-currencies”) between different payment systems.

• The services offered by CyberBTC are not intended for use and/or are not available in the countries where they are deemed illegal. The User shall be fully responsible for compliance with the local legislation.

• We do not accept counterfeit or otherwise fraudulent payments. We reserve the right to report any fraudulent activity to the appropriate authorities. Payments are final and not reversible except as provided in this Agreement. Each User can use the services of CyberBTC.com to transfer funds from one OWN e-currency account to another OWN e-currency account and vice versa. 

• No third party payments will be accepted. If we find out that the funds come from third party, we will not accept the payment and will immediately reject your order. The full amount of third party payments will be refunded less the transaction fees of e-currency processor. 

• All users shall be solely responsible to offer valid and accurate information required to complete the registration or to submit the exchange order.

• Users must provide the correct account number and other proper personal information. All transfers of digital currencies into wrong digital currencies accounts due to the input of incorrect account numbers or other erroneous information provided by the user shall not be reversible. We are not authorized to retrieve digital currencies placed in another user’s account.

• There is no charge to open a CyberBTC account. CyberBTC reserves the right to evaluate and collect fees for its services. All fees are disclosed on CyberBTC website and are calculated automatically and published before the User confirms the order. CyberBTC is entitled to change its fees at any time and at its sole discretion. Actual fees are always displayed in the Fees section of the website.

• All fiscal matters of CyberBTC.com orders and/or transactions are the sole responsibility of the user. 

• Payment must be made with the exact amount specified in the user's order. If the user remits more or less than the amount stated in the order, we will adjust the user’s order to the exact amount of funds received without prior notification. 

• Pending orders (orders waiting for the user’s payment) will be automatically deleted after the period of time specified in the order details. 

• If the Customer places a wrong order (wrong wallet, country restricted, wrong e-mail, non-existent e-currency account or other conditions) to CyberBTC.com and CyberBTC.com approves this order, but the order is pending for longer than 3 months, CyberBTC.com has a right to cancel this order and withhold the money.

• CyberBTC.com operates independently of any e-currency.

• The user understands that CyberBTC.com warns against investing digital currency in the so-called high yield investment programs (hyip's) as there is a very high chance that the user will lose their digital currency.

• CyberBTC.com has the right to perform regular software and hardware system maintenance. During technical maintenance, access to the accounts can be restricted or the website can be fully inoperative. CyberBTC.com shall be entitled, but not obliged to inform the users about the technical maintenance periods in advance. If CyberBTC.com informs about the technical maintenance, the announcement about technical maintenance shall be placed on the website in the section “Announcements”.

• CyberBTC.com is not responsible for any damage occurring in connection to the technical maintenance operations.

• CyberBTC.com shall not be held liable for the consequences of force majeure circumstances, when the Service can stop operating for an indefinite period of time. Examples of force majeure situations shall include: natural disaster, power failure, failure of CyberBTC.com hardware or software system equipment, hacker or virus attack on CyberBTC.com system, system overload, serious disorder of hardware device or software system equipment, serious failure of hardware or software system, loss of Internet connection, violation or breach of the protection of the electronic communications networks or its safety, damage to the Account, the Account virus attack, etc.

• Perfect Money orders are processed in approximately 1-8 hours, including weekends.

• WebMoney orders are processed in approximately 1-8 hours, including weekends.

• Payeer orders are processed in approximately 1-8 hours, including weekends.

• Crypto orders are processed in approximately 1-8 hours, including weekends.
  • Tether ERC20 transfer fee is not included in our service fee and will be deducted from the final amount.

• PayPal orders are processed in approximately 1-12 hours, including weekends.
  • We send PayPal as payments for Goods and Services. PayPal may charge an additional commission to the recipient when accepting funds, which will be deducted from the amount you receive.
  • We don't accept refunds from PayPal for any reason. If we decided to accept your refund you will pay 10% as a fine, Min: 20 USD. You are not allowed to refund PayPal without contacting us before refund and make sure that we accept your refund, otherwise, we are not responsible for losing your money. If you are unsure of your PayPal account, please don't use our PayPal services.

• Bank transfers are processed in approximately 2-4 business days.
• For personal accounts, you must provide a scanned copy of ONE of these documents:
  - Passport
  - National ID Card
  - Driving Licence
  - Bank statement
  - Cheque
  
• We can not send bank transfers to pharmaceutical companies.
• We don't accept refund your payment for any reason. If we decided to refund your payment, you will pay 10% as a fine, Min: 100 USD.
• If you have paid with different types of crypto currencies, and if we are going to refund your payment, we will calculate the crypto currency at the current rate.

• For cash payments, please make sure to inquire about the estimated processing time for your order before placing it. This may vary depending on the situation and conditions in each city.
• You must provide a scanned copy of ONE of these documents:
  - Passport
  - National ID Card
  
• We will introduce an exchange office in your city and you will go there with your ID card and receive your cash.
• We don't accept refund your payment for any reason. If we decided to refund your payment, you will pay 10% as a fine, Min: 100 USD.
• If you have paid with different types of crypto currencies, and if we are going to refund your payment, we will calculate the crypto currency at the current rate.

• Western Union orders are processed in approximately 6-24 hours. Due to COVID-19, order processing is not possible on weekends. Delays are possible in cases of unstable operation of the transfer system, as well as force majeure on the part of the remittee.
• Before making an order, you should open and send a ticket including Receiver Country and ask us about the possibility or impossibility of its fulfillment.
• You must provide a scanned copy of ONE of these documents:
  - Passport
  - National ID Card
  
• Our rate is excluded from Western Union fees. Therefore, the receiver will pay Western Union fees.
• We don't accept to cancel a Western Union payment and refund your payment for any reason.
  If we decided to do it, you will pay:
  - Western Union charges
  - 10% as a fine, Min: 100 USD
  
• If you have paid with different types of crypto currencies, and if we are going to refund your payment, we will calculate the crypto currency at the current rate.

• Moneygram orders are processed in approximately 6-24 hours. Due to COVID-19, order processing is not possible on weekends. Delays are possible in cases of unstable operation of the transfer system, as well as force majeure on the part of the remittee.
• Before making an order, you should open and send a ticket including Receiver Country and ask us about the possibility or impossibility of its fulfillment.
• You must provide a scanned copy of ONE of these documents:
  - Passport
  - National ID Card
  
• Our rate is excluded from Moneygram fees. Therefore, the receiver will pay Moneygram fees.
• We don't accept to cancel a Moneygram payment and refund your payment for any reason.
  If we decided to do it, you will pay:
  - Moneygram charges
  - 10% as a fine, Min: 100 USD
  
• If you have paid with different types of crypto currencies, and if we are going to refund your payment, we will calculate the crypto currency at the current rate.

• Electronic payment systems and/or Banks are exclusively responsible for the monetary funds entrusted to them by the Customers. CyberBTC.com is not a party to the agreement between an Electronic payment system and its Customers, and is by no means responsible for misuse or abuse of the corresponding system and/or a Bank as well as for functional abuse of this system by the Customer.
  Mutual rights and duties of the Customer and electronic payment system and/or a bank are regulated by the rules and agreements accepted in the corresponding electronic payment system and/or a Bank.

• The third party payments are not accepted. Customer who places the order on the website CyberBTC.com has to pay for this order by him/herself. It is not allowed to have the other person send funds from their bank accounts or/and send money transfers.

• The services offered by CyberBTC.com are not intended for use and are not available in the countries where it is illegal. The Customer is fully responsible for the local law observance.

• If modification of the offered products or services by CyberBTC.com as well as usage/access rules require Customer confirmation, CyberBTC.com will send the Customer the appropriate notification 30 days before these modifications take effect. Up to the moment the Customer confirms the mentioned modifications, CyberBTC.com reserves a right to suspend service rendering to the Customer.

• Payment details which are given to verified users for buy orders are private. Users are not allowed to disclose payment details which were received on our service. In case of private information is disclosed, CyberBTC.com administration will contact proper authorities for taking required actions.

• All commission (fees) of payment systems is shown in CyberBTC.com website.

• Due to Final Rule of Financial Crimes Enforcement Network (FinCEN) at 31 CFR 1010.100(ff) which requires each foreign-located MSB to appoint a person residing in the United States as an agent for service of legal process with respect to compliance with the BSA and its implementing regulations, CyberBTC.com doesn't provide services of e-currency exchange to US citizens.

Termination, Refunds

• Refund Policy

• • We don't accept refund PayPal for any reason. If we decided to accept your refund you will pay 10% as a fine, Min: 20 USD. You are not allowed to refund PayPal without contacting us before refund and make sure that we accept your refund, otherwise, we are not responsible for losing your money. If you are unsure of your PayPal account, please don't use our PayPal services.

• • Transactions involving a Cryptocurrency (i.e. Bitcoin, Ethereum, Litecoin, ...)
    • Refunds are not possible for all transactions where you are buying, selling or exchanging a Cryptocurrency. However, in case you changed your mind and would like to return the bought/sold/exchanged Cryptocurrency, we would be able to buy it back based on the current market rate minus the service fee for the transaction, and you will also pay 10% as a fine, Min: 20 USD.
      In other words, you can exchange the bought/sold/exchanged Cryptocurrency (i.e. Bitcoin) for any existing Digital Currency (i.e. PayPal) or Payment Method (i.e. Perfect Money or Bank Transfer).
      
      The reason for such policy is the fact that the Cryptocurrency price changes constantly, thus the value of the purchased Cryptocurrency at the moment of refund will be different.

• • Transactions NOT involving a Cryptocurrency (i.e. Bitcoin, Ethereum, Litecoin, ...)
    • Refunds are possible during 30 days from the exchange operation. We will charge you the one time refund fee of 5-20% of the transacted amount plus any additional service fees incurred by sending the funds to you via original payment method.
      
      For example if you have purchased Digital Currency via Perfect Money transfers and would like to get a refund, you would have to send the purchased Digital Currency back in full amount of the refunded transaction. We will send money back via Perfect Money, deducting the transfer fee. As a result you would get your original payment less 5-20% and less Perfect Money transfer fees.

• CyberBTC.com may terminate performance of the service or send a refund immediately if:

• • The purpose of payment transactions and the source of funds used for payment transactions are restricted or prohibited by the applicable anti-money laundering policy.

• • Funds were sent under the different name which does not match the Customer's name.

• • Third party payment was detected. For example, someone else sent wire transfer or money transfer to the Customer's payment account.

• • The purpose of payment is not clear.

• CyberBTC.com shall also have a right to refund the Customer's funds without indication of the reason, if CyberBTC.com has any doubts, including subjective ones. 

• CyberBTC.com has a right to refuse provision of the service, if the Customer refuses to submit the required verification documents, or verification of the Customer's identity is not completed. Moreover, if there is a reasonable suspicion that verification documents provided by a potential Customer are invalid or illegally modified, the document shall be declared fake. 

• CyberBTC.com provides services of exchange of electronic payment system units, between the systems and with the international monetary funds (international currencies), and vice versa. 

• CyberBTC.com has a right to refuse rendering the services, without indication of the reason, to any person, who shall be informed about it in writing. 

• Payments are final and not reversible except in cases provided in the Terms and Conditions.
  

• Sequence of order handling:

• • clients’ support is based on the request of a client provided in F.A.Q. on CyberBTC.com;

• • other help requests (e.g. live chat) shall not be treated as official and are advisory in nature;

• • orders are completed on the first-come, first-served basis. Response time depends on the complexity of the request and current request volume of the department;

• • answers on frequently asked or standard questions shall be provided as links to the corresponding pages on CyberBTC.com;

• • In case of complaints regarding the completion of order, the client can contact administration of the service by email [email protected]. Please indicate the ticket number or order ID (which became the reason for a complaint) in your inquiry. The complaint shall be answered within no longer than 2 business days.

• How to ask a question:

• • Before contacting the support team, please make sure that you have checked all the available information provided in F.A.Q. section. If you faced a situation similar to the one described in the Knowledgebase, but it requires a more profound explanation, please indicate the link to the initial text in your ticket.
  • Please think your question through. Shallow questions will receive shallow answers. Rude questions may remain unanswered.
  • Ask serious and profound questions. Be ready to describe your problem in detail.

• The purpose of the user identification and verification is to prevent CyberBTC.com from being used with the aim of criminal activity (auction fraud, identity theft, etc.) 

• CyberBTC.com collects certain user identification information from each user opening or maintaining an account AND creating the first order via CyberBTC.com website. User may be asked to provide verification documents. Verification is required when the amount of a single order or the total sum of all client's orders is higher than USD 1,000 / EUR 1,000. The user shall be aware that the name, address, telephone number and any other personal identification information including documents (such as passport, national ID, telephone bills, electricity bills or other utility bills) must be true and contain correct details, pertaining to the user.

• User will be asked to provide a scanned copy of the valid photo ID (passport or national ID) and a scanned copy of a recent utility bill displaying the current address of residence. Verification process is a one-time procedure. Once the user receives the verified status, the client will not be required to send verification documents again.

• Please note that we respect your right to financial privacy. The information requested above will be kept confidential and not shared with third parties for any purpose, except when it is specifically required to do so by a lawfully executed court order or by other legal acts. This information will not be provided to third parties for marketing or any other purposes. See our Privacy Policy for more details.